Privacy policy
The protection of your personal data is important to KANDELAMOU. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us when you visit or use our online store.
KANDELAMOU processes your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. What Personal Data We Collect
Depending on how you use our online store, we may collect the following information:
Full name
Shipping address and delivery details
Telephone number
Email address
Order and purchase information
Information you provide when you contact us
Technical data, such as IP address, device type, and browsing data, where required for the operation and security of the online store
Data collected through cookies, in accordance with the KANDELAMOU Cookie Policy
We do not collect or store your full payment card details. Payments are processed through secure payment systems that may be operated by third-party payment providers.
2. How We Use Your Data
Your personal data is used for the following purposes:
To process and complete your orders.
To ship and deliver your products.
To communicate with you regarding your order.
To provide customer support and manage any requests or complaints.
To process returns and refunds.
To issue the necessary invoices and other required documents.
To ensure the security and proper operation of the online store.
To improve our products, services, and your experience when using the online store.
To send informational or promotional communications, only where permitted by law and in accordance with your preferences or consent.
3. Legal Basis for Processing
KANDELAMOU processes your personal data only when there is a lawful basis for doing so. Depending on the circumstances, processing may be based on:
The performance of a contract, in order to process and deliver your order.
Compliance with KANDELAMOU's legal obligations.
Your consent, where required.
Our legitimate interests, where permitted by applicable law.
4. Who We May Share Your Data With
To fulfil orders and provide our services, we may share necessary personal data with service providers we work with, such as:
Courier companies and delivery services.
Payment service providers.
Technology and hosting providers for the online store.
Accountants, legal professionals, or other professional advisers, where required.
Marketing or communication service providers, where applicable and in accordance with applicable law.
Our service providers receive only the information necessary to perform the relevant service and are required to protect it in accordance with applicable legislation.
5. Data Retention
We retain your personal data only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.
When the data is no longer necessary, it will be securely deleted or anonymized, where feasible.
6. Security of Personal Data
KANDELAMOU takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or unauthorized use.
However, no transmission or storage of data over the internet can be considered completely secure.
7. Cookies
Our online store uses cookies and similar technologies for its proper operation, to improve the user experience, and, where permitted and with the required consent, for statistical analysis and marketing purposes.
For more information about the use of cookies, please refer to the KANDELAMOU Cookie Policy.
8. Your Rights
Under applicable data protection legislation, you may, subject to certain conditions, have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, where permitted.
Request restriction of processing.
Object to certain types of processing.
Request the portability of your data, where applicable.
Withdraw your consent at any time where processing is based on consent.
To exercise your rights, you may contact us using the contact details provided on our website.
You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal data violates applicable law.
9. Personal Data of Minors
Our online store is not directed at children, and we do not knowingly collect personal data from minors without the required parental or legal guardian consent.
10. Changes to This Privacy Policy
KANDELAMOU may modify or update this Privacy Policy when necessary, for example, due to changes in legislation, our services, or the way our online store operates.
The most recent version of the Privacy Policy will always be available on our website.
11. Contact
For any questions regarding this Privacy Policy or to exercise your rights concerning your personal data, you may contact KANDELAMOU using the available contact details provided on our website.
Last updated: 19/09/2026