Refund policy

Returns & Refunds Policy

Kandelamou aims to provide high-quality products and excellent customer service. Please read the following policy carefully regarding returns and refunds.

1. Right to Return

Returns are accepted only in the following cases:

The product was received damaged or defective.

The wrong product was sent.

In all cases, the customer must contact us within fifteen (15) calendar days of receiving the order and provide photographs or other supporting evidence of the issue.

2. Return Conditions

For a return to be accepted:

The product must be in its original condition.

It should be accompanied by its original packaging, where possible.

It must not have been damaged due to misuse.

Kandelamou reserves the right to reject a return request if the above conditions are not met.

3. Refunds

If a refund is approved:

The refund will be issued using the same payment method used for the purchase, where possible.

The refund process will be completed within a reasonable period after the return has been confirmed.

Shipping costs will not be refunded unless the error or defect was caused by Kandelamou.

4. Non-Returnable Items

Returns are not accepted in the following cases:

Products that have been used or damaged after delivery.

Products that are made or customized specifically according to the customer's order.

Change of mind regarding personalized or handmade products.

5. Contact

For any matter relating to returns or refunds, you may contact us using the contact details provided on our website.