Terms of service

Welcome to the KANDELAMOU online store. The use of this website and the placement of orders through our online store are governed by the following Terms of Service.

By browsing the website, using our services, or completing an order, you confirm that you have read, understood, and accepted these terms.

1. General Terms

KANDELAMOU reserves the right to modify or update these Terms of Service at any time. The most recent version will be available on the website.

Changes take effect from the moment they are published on the website and do not affect orders that have already been completed, unless otherwise provided by applicable law.

2. Products and Descriptions

We make every reasonable effort to ensure that the information, descriptions, and photographs of the products displayed on the website are accurate and up to date.

However, minor differences in the appearance, color, or dimensions of products may occur, particularly with handmade or natural products, due to their nature and differences in screen settings.

KANDELAMOU reserves the right to correct any errors or omissions in product information.

3. Prices

All product prices are displayed in euros (€), unless otherwise stated.

KANDELAMOU reserves the right to change product prices without prior notice. The price applicable to an order is the price displayed at the time the order is completed.

Any shipping costs are displayed during the checkout process or communicated to the customer before the order is completed.

4. Orders

Submitting an order through the website constitutes a request to purchase the selected products.

After submitting an order, you will receive an order confirmation by email or through another available method of communication.

KANDELAMOU reserves the right not to accept or to cancel an order if:

The product is unavailable.

There is an obvious error in the price or product description.

The order details cannot be verified.

Technical or other reasons prevent the order from being completed.

If an order is cancelled after payment has already been made, the corresponding amount will be refunded to the customer.

5. Payments

Available payment methods are displayed during the checkout process.

Payment details are submitted and processed through secure payment systems. KANDELAMOU does not store your full payment card details.

An order is considered completed once payment has been successfully confirmed, where required.

6. Shipping and Delivery

Orders are shipped through the partner delivery company BOX NOW.

The estimated shipping time is usually 2–5 business days from order confirmation.

Delivery times are indicative and may be affected by factors beyond KANDELAMOU's control, such as carrier delays, extreme weather conditions, or other unforeseen circumstances.

Special or bulk orders may require a different preparation and shipping time. In such cases, the customer will be informed accordingly.

7. Returns and Refunds

Returns and refunds are handled in accordance with the KANDELAMOU Returns & Refunds Policy.

If a damaged, defective, or incorrect product is received, the customer must contact KANDELAMOU within the applicable timeframe and provide the necessary information or photographs.

8. Personalized and Special Products

For products that are created or customized according to specific customer requirements, different return conditions may apply.

Before completing a special or personalized order, the customer may be informed of any specific terms that apply.

These terms do not limit any consumer rights provided under applicable law.

9. Intellectual Property

All website content, including but not limited to texts, photographs, logos, graphics, designs, and other materials, is owned by KANDELAMOU or lawfully used by it.

Copying, reproducing, modifying, distributing, or commercially using any website content without prior written permission is prohibited, unless permitted by applicable law.

10. Use of the Website

The user agrees to use the website lawfully and not to engage in any actions that may cause damage to the website, the online store, or other users.

The use of the website for illegal purposes or for any activity that violates applicable law is prohibited.

11. Limitation of Liability

KANDELAMOU makes every reasonable effort to ensure that the website and its services operate properly and accurately.

However, it cannot guarantee that the website will be available without interruptions or technical problems.

KANDELAMOU is not responsible for delays or problems caused by events beyond its reasonable control, such as network problems, technical failures, delays by partner companies, or force majeure events.

Nothing in these terms limits any consumer rights provided under applicable law.

12. Personal Data Protection

The processing of customers' personal data is carried out in accordance with the KANDELAMOU Privacy Policy and applicable data protection legislation.

13. Applicable Law

These Terms of Service are governed by the applicable laws of the Republic of Cyprus.

Any disputes arising in connection with the use of the website or the purchase of products shall be resolved in accordance with applicable law and the rights granted to consumers.

14. Contact

For any questions regarding these Terms of Service, you may contact KANDELAMOU using the available contact details provided on the website.

Last updated: 19/09/2026